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So after the game crashed while moving from Castershire's shop to my next quest, I can no longer play the game. Upon startup, I'm caught at a perpetual loading screen at the title. I can skip the introduction and whatnot but afterwards all I am left with is the streets of Wellington Wells, the game's logo and a loading animation directly under it. It's been over 3 hours since this happened. I've reinstalled the game twice, backed up my save data and tried starting from scratch, as well as verified the files through the Steam application, all to no avail. I can't play my buggy 60$ game anymore. Please help.

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i just did the update for the game and it cuts out sound at the beginning of the game with the loading screen

 

Edited by matthew233

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Hi there,

 

We're sorry to hear you're experiencing these issues and I apologize for the late reply.

On 8/30/2018 at 2:38 PM, stuckattitle said:

So after the game crashed while moving from Castershire's shop to my next quest, I can no longer play the game. Upon startup, I'm caught at a perpetual loading screen at the title. I can skip the introduction and whatnot but afterwards all I am left with is the streets of Wellington Wells, the game's logo and a loading animation directly under it. It's been over 3 hours since this happened. I've reinstalled the game twice, backed up my save data and tried starting from scratch, as well as verified the files through the Steam application, all to no avail. I can't play my buggy 60$ game anymore. Please help.

 

On 8/30/2018 at 2:55 PM, matthew233 said:

i just did the update for the game and it cuts out sound at the beginning of the game with the loading screen

 

 

Are you still experiencing this?

If so, please file a ticket with our support team at <https://gearboxsoftware.zendesk.com/hc/en-us/requests/new> and they'll get back to you as soon as possible.

 

Cheers,

Lee

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