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Naila

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This thread addresses issues with the game not installing, not launching, crashing, freezing and poor performance (low FPS, low graphics quality, input lag).
We apologize if you are experiencing any of these issues, we hope that this FAQ can provide you with some help.


IF YOU EXPERIENCE CRASHES ON PC:

First, we suggest updating your graphics card drivers. We recommend manually uninstalling your drivers and reinstalling them from scratch as sometimes drivers do not install properly over existing installations. The most recent drivers can be found here:

Nvidia
http://www.nvidia.com/Download/index.aspx

AMD
http://support.amd.com/en-us/download

Verify Integrity of Game Cache (Steam):
The Steam download may not have completed successfully which can cause the game not to launch or crash.

How to Verify Integrity of Game Cache:
1. Open steam
2. Navigate to Library
3. Right-click on We Happy few
4. Select ‘Properties’
5. Select ‘Local files’
6. Select ‘Verify integrity of game cache…’
7. Steam will verify the game's files - this process may take several minutes.

If you are still encountering issues please send us a ticket at https://gearboxsoftware.zendesk.com/hc/en-us/requests/newwith the following information:

- PC Specifications:
1. Press Windows + R
2. Paste: dxdiag
3. Press enter
4. Select ‘Save All Information…’
5. Attach dxdiag.txt to email

- Save Data:
1. Press Windows + R
2. Paste: \Users\%USERNAME%\Documents\My Games
3. Press enter
4. Select 'We Happy Few'
5. Right Click on 'We Happy Few' and select 'Send to' > 'Compressed (Zipped) folder'
6. Attach We Happy Few.zip to email

=======================================================================
IF INPUT OR OTHER STRANGE CONFIGURATION ISSUES ARE OCCURRING ON PC:

It's possible old configuration data is causing this issue. Could you try the following (Note: this will reset your game options to default):

1 - From your Windows desktop, press the Windows key + R together.
2 - Type in \Users\%USERNAME%\Documents\My Games\We Happy Few
3 - Delete the 'Config' folder
4 - Launch the game

This will clear your configuration files which might be causing incompatibility issues between versions.

=======================================================================
IF THE GAME DOES NOT APPEAR TO LAUNCH WHEN RUNNING IT:

1 - From your Windows desktop, press the Windows key + R together.
2 - Type in \Users\%USERNAME%\Documents\My Games\We Happy Few\Config\WindowsNoEditor\GameUserSettings.ini
3 - Change the following settings relating to fullscreen to 2:
LastConfirmedFullscreenMode=2
PreferredFullscreenMode=2
FullscreenMode=2
If any of these lines do not exist in the file, add them.
4 - Save the .ini file and close it
5 - Run the game
6 - Once in-game, goto Options > Graphics and choose your desired fullscreen options

=======================================================================
IF THE GAME IS AUTO-DETECTING THE WRONG RESOLUTION OR THE CURSOR IS MISALIGNED:

1 - From your Windows desktop, press the Windows key + R together.
2 - Type in \Users\%USERNAME%\Documents\My Games\We Happy Few\Config\WindowsNoEditor
3 - Open: GameUserSettings.ini
4 - Change the following strings to the desired resolution:
LastUserConfirmedResolutionSizeX=1280
LastUserConfirmedResolutionSizeY=720
This will change the resolution of the screen that the game auto-detects.
5 - Once the values are changed, save the file and close it
6 - Right-click the file and check "Read Only": this will prevent the game resetting the changes you've put in the file once you run the game. 

Doing so you should be able to play the game with that new resolution while also fixing the cursor positioning.

=======================================================================
IF SAVE DATA IS BEING DELETED OR NOT BEING CREATED:

It's possible anti-virus or other programs running on your computer may be blocking the game from saving. If you have a third-party anti-virus program, could you try disabling it or adding We Happy Few to it's exceptions list? If that doesn't work, we'd suggest reviewing what programs running in the background may be causing this. 

We've had similar reports in the past and it was usually a third-party application such as Comodo Internet Security or other similar programs.

Another thing you could try is running the game as Administrator. 
If that doesn't work, please try the following:

1 - From your Windows desktop, press the Windows key + R together.
2 - Type in \Users\%USERNAME%\Documents\My Games and press Enter
3 - Right-click the folder called 'We Happy Few'
4 - Goto Properties > Security tab > Edit (change permissions)
5 - For your user account, un-check 'Deny' on everything

This should ensure the game has read/write access to the save folder.

=======================================================================
IF HDR IS BEING ENABLED WHEN IT SHOULD NOT BE ON PC:

1 - From your Windows desktop, press the Windows key + R together.
2 - Type in \Users\%USERNAME%\Documents\My Games\We Happy Few\Config\WindowsNoEditor\GameUserSettings.ini and press Ok.
3 - Inside that file, there should be a setting for "bUseHDRDisplayOutput". If it is set to true, switch it to false (i.e. bUseHDRDisplayOutput=False).
4 - Save the file and launch the game

=======================================================================
IF YOU ARE STUCK IN THE BUTCHER’S BASEMENT AND CAN’T USE THE LADDER:

If for some reason you can't use the ladder or the butcher isn't spawning, try the following:
1 - Goto Options > Developer Cheats > Ghost Mode ON
2 - Fly back up into the house
3 - Disable ghost mode
4 - Climb back down and put one item in the locker
5 - Take the item back out and run to the hiding spot
6 - Sneak past the Butcher and take the ladder back up

=======================================================================
IF YOU HAVE LOW FPS AND CAN SEND US PERFORMANCE INFORMATION:

Could you try the steps listed below to log some performance information? This will give us a better idea of what's happening:
1 - Load your game and press ~ to open the console (this button is usually found beneath the Esc key)
2 - Type: stat dumpframe and press Enter
3 - Type: profilegpu and press Enter
4 - Type: stat dumphitches and press Enter
5 - Play the game long enough to experience the lag you described
6 - Type: flushlog and press Enter
7 - Quit the game
8 - From your Windows desktop, press the Windows key + R together. This will bring up the “Run” dialog. Type in \Users\%USERNAME%\Documents\My Games and press Ok.
9 - This will bring up a File Explorer window showing the directory where the game stores its local data. You should see a folder called 'We Happy Few'.
10 - Right-click on the 'We Happy Few' folder, select Send to and then Compressed (zipped) folder.
11 - This will create a zip file called 'We Happy Few'. On your system it may be called 'We Happy Few.zip' depending upon your settings. If you can’t tell the two apart, look at the “Type” column and note the zipper on the icon of the compressed folder.
12 - Send the compressed zip to: support@compulsiongames.com

=======================================================================
IF YOU ARE EXPERIENCING GREEN FLICKERING ON SCREEN:

This issue is caused by the Windows 10 Creator's Update interfacing badly with Nvidia's drivers, and occurs across all Unreal Engine 4 games.

To solve this, you can either:
- Change the resolution inside your game, or
- Right click on your desktop -> Nvidia control panel -> set default colours as "Nvidia settings" rather than "Windows settings". This option will solve the problem across all UE4 games, and here is a video tutorial showing you how:

YouTube™ Video: Pubg & Fortnite green flickering lines fix! (no driver rollback) 
Views: 50,853
fix green flickering lines on pubg and Fortnite


=======================================================================

IF THE JOLLY BROLLY ISN'T IN YOUR PNEUMATIC STASH

You'll need to contact Microsoft/Sony/Steam support.

If none of this works, submit a ticket here and our support team will get back to you as soon as possible: https://gearboxsoftware.zendesk.com/hc/en-us/requests/new

=======================================================================

IF YOUR ISSUE ISN'T ADRESSED HERE

Submit a ticket here and our support team will get back to you as soon as possible: https://gearboxsoftware.zendesk.com/hc/en-us/requests/new

 

 

A hotfix is coming very soon and a bigger one will follow soon after. We appreciate your patience.

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