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Titanic1801

Help! Crashing in Paradise District

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I am playing on Xbox one S and I just entered the paradise district. The game logs off and returns me to the dashboard when I try to continue with the future perfect mission, walk around, or do anything. I tried turning off the console and waiting. I reloaded a previous save and restarted game as well. But every time I enter paradise district it turns off the game and returns me to xbox one dashboard. How can I fix this and when will there be an update?

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Hi there,

 

We're sorry to hear you're experiencing this issue and I apologize for the late reply.

This is a known low memory crash (RAM) which can occur on some Xbox One and PS4 save games.

 

The World Generation system can create unpredictable worlds, and some of these are laid out in ways which may use up too much memory in certain areas of the game.

Issues like this can occur rarely for some players, especially on the PS4 and XB1 base consoles.

 

We've worked on improving memory in the Parade District in the next patch (v1.7), however we don't have an exact date for this just yet.

Unfortunately, there is no specific workaround for this issue without starting a new game until the patch is released.

 

If you need more immediate support, you can also contact our support team at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > and they'll get back to you as soon as possible.

 

Cheers,
Lee

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