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Hi there,

 

We're sorry to hear you're experiencing this issue and I apologize for the late reply.

 

This is a rare issue that can occur in some side encounters throughout the game, where a filler building spawns overlapping another level.

Unfortunately there is no workaround for this issue on Xbox One as it does not have access to the debug command console (only available on PC).

 

Unfortunately, when this issue is fixed in an upcoming patch it will not correct your save game, as the world has already been generated and we cannot modify existing worldGen save data. This issue will not block story progression and you should still be able to complete Arthur's story; however the only way to complete this side quest will be to start a new game in a new slot. I'm sorry to have to tell you this.

 

If you need more immediate support, you can also contact our support team at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > and they'll get back to you as soon as possible.

 

Cheers,
Lee

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