A Malpractice of Doctors quest broke or ps4 bug?

[KnightRavenStudio 0]

Anyone else getting the blue error screen when trying to escape the Doctor Headquarters right before you leave the building during the A Malpractice of Doctors quest?? I restarted the game many time and it always take me to the blue error screen during that quest. I dont know if its just the game bugged or if its my Ps4 bugged since it keeps asking me to send a report about it.  

[Lee 21]

Hi there,

 

We're sorry to hear you're experiencing this issue.

This is a known low memory crash (RAM) which can occur on some PS4 save games.

 

The World Generation system can create unpredictable worlds, and some of these are laid out in ways which may use up too much memory in certain areas of the game.

Issues like this can occur rarely for some players, especially on the PS4 and XB1 base consoles.

 

We're looking at addressing issues like this for the next patch (v1.7), but that won't be coming out for some weeks.

The crash occurs most often when dying inside the Health Institute and reloading your save game. Sometimes it will crash when you exit the health institute.

 

Unfortunately, there is no specific workaround for this issue. In the meantime, you can start a new game with a new worldseed, or attempt to complete the Health Institute without dying. I'm sorry to have to tell you this.

 

You can also contact our support team at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > and they'll get back to you as soon as possible.

 

Cheers,

Lee

[KnightRavenStudio 0]

Thank you so much for letting me know :) I really didn't want to get mad at the game about it and get rid of it just because bugs happens. Its a really great game. Bummer about the patch not coming soon. But thanks for the advice and your generosity for exsplaining the problem and giving me some heads up on so other missions that could have the problem as well. Thanks again and until then I'll start a new game. :D

[Ariesgoth 1]

I am having this same issue after the 1.7.8 update. I have restarted the game multiple times since and still have this issue. I have played this mission 11 times and have only completed it once. It's incredibly frustrating. Has anyone been able to finish Arthur's story since the update?

I haven't died or even been seen inside the Institute. I don't want to have to start the entire playthrough again... 😣

Edited May 20 by Ariesgoth

[Buchos 0]

I am also having this issue on my ps4. Every time I go to leave the medical facility to complete that part of the storyline I get the blue screen. I haven’t died at all during the quest. I am not playing on a ps4 pro. The fact that these bugs still exist this long after the release of the game is ridiculous really. I was charged full price for a game I can’t even play one third of the game due to these technical issues. It’s really disappointing to because otherwise the game would actually be enjoyable. I really feel some kind of refund or compensation needs to be given otherwise I don’t really feel like I’d ever have enough faith to invest my time or money into anything developed by your team again. 

[finarfin 0]

I am also having the same issue i think i tried to finish malpractice of doctors more than 40times and everytime crashing (usually the crash are more frequent after the quarantine deactivation). But no luck i'm stuck there... can't go further in the game... 

I also contacted the support, and the reply is that they are fixing "bugs" but they have no eta. 

And suggeste me try to restart the game from the beginning to see if things works (the problem is that in my actual save i did nearly all side quests etc... so i would like to keep this progress, and not really want to redo everything from scratch).