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Lee

Compulsion Team
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Posts posted by Lee


  1. Hi there,

     

    We're sorry to hear you're experiencing this issue.

     

    This is a known bug in the UWP version of the game. This is occurring because the UWP version of the game saves configuration data in a similar way to the Xbox One build. Since the Xbox One build doesn't save custom keybindings, the UWP version is also not saving them. We're planning to address this in the next patch.

     

    Unfortunately there is no current workaround for this issue aside from setting the keybinds each time the game is re-launched or using the default key bindings.

    We apologize for the inconvenience.

     

    Cheers,

    Lee


  2. On 1/20/2019 at 7:20 AM, Stronghammer22 said:

    I can't load my save using UWP version. I played for about three hours and made 7 manual saves (a bit of overkill, but best to be safe) then exited. When I returned and tried to load it would not work. Not a single save will load. Not autosave, not last shelter visited nor any of my manual saves. All it does is go to load showing the progress bar and loading screen, then another loading screen appears and I get kicked back to the main menu. Pretty disappointing to be honest. I will try to reinstall I guess, but I doubt that will do much.

    Hi there,

     

    We're sorry to hear you're experiencing this issue.

    The first thing we'd suggest trying if you have an XBox One, is the following:

     

    1 - Boot the game on XBox One and start a new game as Arthur

    2 - Complete the prologue and load into the tunnels 

    3 - Save and exit to main menu

    4 - Check if you're able to load that save game (note your results down)

    5 - Boot the game on PC and load the same save game

    6 - Check if you're able to load that save game (note your results down)

    7 - On PC, start a new game as Arthur

    8 - Complete the prologue and load into the tunnels

    9 - Save and exit to main menu

    10 - Check if you're able to load that save game (note your results down)

     

    If the issue is occurring with new games created on Xbox One, then there is something very odd happening here.

    If the issue is only occurring with save games that were created or saved on PC, then you should read the information below:

     

     

    It's possible anti-virus or other programs running on your PC may be blocking the game from saving.

    We've had similar reports in the past and it was usually a third-party application such as Comodo Internet Security, BitDefender or other similar programs.  

    If you add We Happy Few to the exceptions list of BitDefender or Windows Firewall, does that correct the problem?

    If that doesn't work, we'd suggest reviewing what programs running in the background may be causing this.

     

    Another thing you can try is running the game as Administrator and in Windows 7 Compatibility Mode.

    You can set these by Right-Clicking the game shortcut and opening Properties > Compatibility

     

    If that doesn't work, please try the following:

     

    1 - From your Windows desktop, press the Windows key + R together.

    2 - Type in \Users\%USERNAME%\AppData\Local\Packages\CompulsionGamesInc.WeHappyFew_eae46zy90r9xg\LocalState\My Games and press Enter

    3 - Right-click the folder called 'We Happy Few'

    4 - Goto Properties > Security tab > Edit (change permissions)

    5 - For your user account, un-check 'Deny' on everything

     

    This should ensure the game has read/write access to the save folder. If the folder structure doesn't exist yet, create it and then follow step 3 onward.

     

    You should also confirm that the folder '\Users\%USERNAME%\AppData\Local\Packages\CompulsionGamesInc.WeHappyFew_eae46zy90r9xg\LocalState\My Games' is located on the same drive that the game is installed. For example, if the game is installed on the C drive, ensure your My Games folder is also located on the C drive. Some users with partitioned drives have had similar issues when these folders were not on the same drive.

     

    I hope this helps.

     

    Cheers,

    Lee


  3. Hi there,

     

    We're sorry to hear you're experiencing this issue.

     

    The first thing we'd suggest trying if you have an XBox One, is the following:

     

    1 - Boot the game on XBox One and start a new game as Arthur

    2 - Complete the prologue and load into the tunnels 

    3 - Save and exit to main menu

    4 - Check if you're able to load that save game (note your results down)

    5 - Boot the game on PC and load the same save game

    6 - Check if you're able to load that save game (note your results down)

    7 - On PC, start a new game as Arthur

    8 - Complete the prologue and load into the tunnels

    9 - Save and exit to main menu

    10 - Check if you're able to load that save game (note your results down)

     

    If the issue is occurring with new games created on Xbox One, then there is something very odd happening here.

    If the issue is only occurring with save games that were created or saved on PC, then you should read the information below:

     

     

     

    It's possible anti-virus or other programs running on your PC may be blocking the game from saving.

    We've had similar reports in the past and it was usually a third-party application such as Comodo Internet Security, BitDefender or other similar programs.  

    If you add We Happy Few to the exceptions list of BitDefender or Windows Firewall, does that correct the problem?

    If that doesn't work, we'd suggest reviewing what programs running in the background may be causing this.

     

    Another thing you can try is running the game as Administrator and in Windows 7 Compatibility Mode.

    You can set these by Right-Clicking the game shortcut and opening Properties > Compatibility

     

    If that doesn't work, please try the following:

     

    1 - From your Windows desktop, press the Windows key + R together.

    2 - Type in \Users\%USERNAME%\AppData\Local\Packages\CompulsionGamesInc.WeHappyFew_eae46zy90r9xg\LocalState\My Games and press Enter

    3 - Right-click the folder called 'We Happy Few'

    4 - Goto Properties > Security tab > Edit (change permissions)

    5 - For your user account, un-check 'Deny' on everything

     

    This should ensure the game has read/write access to the save folder. If the folder structure doesn't exist yet, create it and then follow step 3 onward.

     

    You should also confirm that the folder '\Users\%USERNAME%\AppData\Local\Packages\CompulsionGamesInc.WeHappyFew_eae46zy90r9xg\LocalState\My Games' is located on the same drive that the game is installed. For example, if the game is installed on the C drive, ensure your My Games folder is also located on the C drive. Some users with partitioned drives have had similar issues when these folders were not on the same drive.

     

    I hope this helps.

     

    Cheers,

    Lee


  4. Hi there,

     

    We're sorry to hear you're experiencing this issue and I apologize for the late reply.

     

    This is a known issue where the package can disappear when the player reloads a save game (or reloads a save after death) after picking up the package, but before delivering it. We're planning to address this in the next patch, which we plan to release in the coming weeks.

     

    Unfortunately, there's currently no workaround on PS4 or XB1.

    Some players have reported the package reappearing at the cart after travelling to other islands and returning later, however it is not guaranteed.

     

    Luckily this is not a main path story quest, and you should be able to progress Arthur's story in the meantime. Once the patch is released, you should be able to return and continue the Butcher quests.

    We apologize for the inconvenience.

     

    Cheers,

    Lee


  5. On 1/2/2019 at 10:13 AM, Rosalind119 said:

    Xbox one version 1.5.72492

    So about 2/3 of the way through Arthur's play through, the game began occasionally crashing causing the console to turn off, and when I restarted it and loaded the save file it worked fine again. But during Sally's playthrough after entering Nick Lightbearer's house the game crashed again and now no matter which save file I select (any manual save or the auto save) the game loads to a completely blank screen except updates telling me I'm well rested etc. appearing briefly in the corner. There are background noises coming from the environment but I can't see or do anything, and none of the buttons that I press do anything so I end up having to quit the game via the xbox menu. 

    To be honest, I'm quite disappointed since the game wasn't cheap and I'd been awaiting it's release for a long time, so I don't particularly want to have to restart the game.

    Hi there,

     

    We're sorry to hear you're experiencing this issue and we apologize for the late reply.

    Are you still experiencing this issue?

     

    If so, I would suggest trying the following:

    1 - From the main menu, load a save game named 'Last Shelter Visited' (this is the save from the last time you entered a safehouse and you will lose some progress, but not all)

    2 - Progress in the game and see if the crash or black screen issue still occurs

     

    The issue of loading into a black screen is a problem that can occur in some rare cases, especially if the game crashed previously. We don't have an exact date yet, but we will be releasing a patch on Xbox One (v1.6) in the coming weeks which will address stability and many other issues.

     

    If you need more immediate support our customer service team can be contacted at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > .

     

    Cheers,

    Lee


  6. Hi 2Zorru,

     

    We're sorry to hear you're experiencing this issue and apologize for the late reply.

    Are you still experiencing this issue? If so, are you playing the game on a PS4 Base model or a PS4 Pro?

     

    It's possible this is a low memory crash. If you're crashing every time, I would suggest trying the following:

    1 - Make a Manual Save of your current progress, so it doesn't get overwritten (Open the pause menu > Save Game)

    2 - From the main menu, load a save game named 'Last Shelter Visited' (this is the save from the last time you entered a safehouse)

    3 - Progress to the Wellington Health Institute 

    4 - See if the crash still occurs

     

    To help us troubleshoot the issue, you can also send us your We Happy Few save files:

    1 - Ensure you have a USB Flash Drive formatted in FAT32 format

    2 - Insert the USB Drive into your PS4

    3 - Goto: Settings > Application Saved Data Management > Saved Data in System Storage > Copy to USB Storage Device > We Happy Few > Select All > Copy

    4 - Once the data has been transferred, insert your USB Flash Drive into your PC

    5 - Open the PS4 folder

    6 - Right Click on 'SAVEDATA' and select 'Send to' > 'Compressed (Zipped) folder'

    7 - E-mail us at support@compulsiongames.com and attach SAVEDATA.zip to the email

     

    Cheers,

    Lee


  7. On 12/28/2018 at 1:22 AM, SlumpGodKing said:

    I have been trying to complete the side quest Speaker’s Corner but no matter what I seem to do William Godwin doesn’t appear. The only thing that shows up is his briefcase and I can’t open it without the key. I posted the 3 flyers around 1:30am in game time and it said it was late. I waited till day and nothing... how can I get past this bug? I really want to complete all the missions available. Thank you for taking the time to read this and hopefully you can help me out.

    - SlumpGodKing

    Hi there,

     

    We're sorry to hear you're experiencing this issue and we apologize for the late reply.

    Are you still experiencing this issue?

     

    If so, which platform are you currently playing on (Xbox One, Xbox One X, PS4, PC, etc.)?

    If you reload your save game or travel to another island (such as the Garden District) and return to the Village during the day, does it resolve the issue?

     

    If you need more immediate support, our customer service team can be contacted at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > .

     

    Cheers,

    Lee


  8. Hi there,

     

    We're sorry to hear you're experiencing this issue and we apologize for the late reply.

    Which platform are you currently playing on (Xbox One, Xbox One X, PS4, PC, etc.)?
     

    The harvester itself may not visibly appear full when Arthur looks at it, however it should be collected at the end of the interaction animation. When you're sucking up the Motilene, are you holding the button down until the animation completes entirely (you can see the progress on the circle around the crosshair in the center of the screen)? Does reloading your save game resolve the issue and allow you to collect the Motilene?

     

    If possible, could you post a video showing what you're experiencing to help us troubleshoot the issue?

    If you need more immediate support, our customer service team can be contacted at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > .

     

    Cheers,

    Lee


  9. On 11/23/2018 at 9:14 PM, christodoulos said:

    so you just said me that  some side quests may having issues,so play better the main quests! are you being sarcastic here? is this answer ok for compulsion company??? hey i pay for your game the whole price and i want to play everything in it. sorry for my attitude but guys you have to fix everything in the game,asap!

    Unfortunately, there's no workaround to bypass this issue unless you load an earlier save or start a new game. 

    We're currently working on a patch to address remaining issues, such as this one. We don't have an exact date just yet, but we're planning to release it in February 2019 along with the Sandbox & Wellie Mode updates.

     

    In the meantime, you are able to continue with the main story.

     

    Cheers,

    Lee


  10. 13 hours ago, Andrew said:

    World Seed: WS:FADB21D040204EB3235B50A42BA36161

    Thanks. We'll see if we can reproduce the issue.

     

    Edit:

    Using that worldSeed on Xbox One X, we were able to reproduce the issue you're seeing; we're teleported back into the shelter again when using the ladder.

    We'll be looking at fixing this in a future patch, however in the meantime you will need to use the track access hatch to exit the shelter on that save game.

     

    Cheers,

    Lee


  11. On 10/21/2018 at 5:46 AM, WyckedGaymer said:

    I recently noticed, after updating on PS4, that I can bribe the bobbies with Scotch and one is taken out of my inventory but they don’t actually take it nor does it show them stumbling around.

    There is a known issue with bribing bobbies that are placed inside encounters; when bribing them the player becomes locked in place for a few seconds, the scotch is removed from the player's inventory, and the Bobby does not perform a drinking animation or stumble away. We are planning to address this in a future patch. Bobbies that spawn and patrol in the streets can be bribed and it functions properly though. 

     

    Please let us know if the behavior you're experiencing is different from what I mentioned above.

     

    1 hour ago, Andrew said:

    Thanks for responding. Yes, it's the ladder. I can interact with it like with any other ladder by holding down X, and it takes me to a brief loading screen, but then it just dumps me back into the shelter. This has only happened with Ollie, and only at the Maidenholm safehouse.

    It's possible this is an issue caused by world generation, where a piece of collision or sloped terrain is blocking the player spawn location on the surface above.

     

    If possible, could you send us your WorldSeed? This can be found on the pause menu and looks like this: WS:0D3055FE230A1217001700C716BD0B5F

    A screenshot of your pause menu would also work.

     

    Cheers,

    Lee

    • Like 1

  12. 17 hours ago, Andrew said:

    Any chance that this patch will address the issue I'm having (XboxOne), with the Maidenholm hatch not working in Ollie's story? Specifically, I can enter the hatch, and I can fast travel to it and from it, but I can't exit from the hatch.

    Hi there,

    We're sorry to hear you're experiencing this issue.

     

    What exit are you unable to use; is it the ladder that you entered through?

    If so, is the ladder not showing an interaction when you look at it? If you look up at the ladder, does the interaction appear?

     

    If that's not what you're encountering, could you provide some more information about what you're experiencing to help us troubleshoot the issue? 

    Screenshots or a video of what you're seeing would also help.

     

    Cheers,

    Lee


  13. This sounds like a known issue where the Future Perfect quest may not trigger when exiting Hostile Takeover. 

    We've fixed the issue in patch v1.4. 

     

    If the NPCs who trigger the quest (the Doctor and the Wellette outside Hostile Takeover) are still alive in your game, you can try walking through the doors again to trigger the conversation.

    If the conversation doesn't trigger, then I'm afraid the quest will not trigger on that save game and you will have to load an earlier save, before exiting Hostile Takeover, or start a new game. I'm sorry to have to tell you this. 

     

    If you're still encountering issues, you can contact our support team at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > and they'll get back to you as soon as possible. 

     

    Cheers,

    Lee


  14. On 10/20/2018 at 1:58 PM, Katdearest said:

    I am playing as Arthur. I dont have the future perfect quest. And I have been trying to get it to set off but it doesnt seem like it will. 

    I've seen the cutscene with the lady and the doctor but it never popped up. I've been inside the museum of the future and have collected all the parts that were lying around. I cant fix any of the machines nor use the buttons to move the machines. 

    Thanks for the information.

    Do you know what version of the game you were running when you originally triggered the conversation and do you know which version of the game you're running now?

     

    Cheers,

    Lee


  15. Hi there,

     

    We're sorry to hear you've experienced this issue.

     

    Could you answer a few questions to help us troubleshoot the issue?

    - What is the current active objective for the 'Future Perfect' quest?

    - When you track the quest, is there an objective marker showing on screen? If so, what is it pointing to?

    - Have you picked up all 3 parts ('Valve Handle', 'Electrowave Battery', and 'Hotflash Nozzle')? 

     

    If possible, could you post screenshots of your quest journal and inventory quest items category? A video of what you're seeing would also help us.

     

    Cheers,

    Lee


  16. On 10/12/2018 at 11:11 PM, Guest KatDearest said:

    I'm playing on Xbox One, and I'm not sure if I'm stuck or if this is a bug. Its telling me to enter the broadcast tower, but when I go up to the constable he doesnt let me in even tho I've done the hostile takeover quest.

    Hi there,

     

    Are you playing as Arthur?

    If so, do you have a quest in your journal called 'Future Perfect'? You need to complete that quest and one more called 'A Malpractice of Doctors' before you can enter the Broadcast Tower.

     

    There is a video here showing you when the Future Perfect quest triggers: https://www.youtube.com/watch?v=sn4jMx41-VE

     

     

    Cheers,
    Lee


  17. On 10/13/2018 at 7:24 AM, MorusLP said:

    Hey there!

    I'm probably a bit late for this, since the patch was released a couple of weeks ago, but I thought I'd still mention it:

    The name that was added, was mine, actually, and unfortunately you made a typo in my last name: it should read "Seipke" not "Siepke". I know this is absolutely not important compared to the things that you are working on right now, but, you now, if someone ever has a free minute, I'd be eternally grateful if you could fix the typo!

    Thanks,

    Moritz

    We've logged an issue for it and will look into fixing it in a future patch when we next update the credits.

    This may only occur when we release the sandbox update later this year.

     

    Cheers,

    Lee


  18. 4 hours ago, Guest Jasper35 said:

    Hello there here is my problem. When i'm in the Wellington health institut my game crashes and freezes im playing on xbox one.  (base console) Pls reply. Thank You. 

    Hi there,

    We're sorry to hear you're experiencing this issue.

     

    This is very likely due to memory running out on the console. Because the game is quite large, and world generation can drastically change memory usage, some users are encountering crashes from low memory on the regular base Xbox One and PS4 consoles.

     

    In Patch 1.3 we added a failsafe to prevent the game from saving while free memory is too low and addressed some of the more common crashes in the game, however it does not solve the problem fully. With Patch 1.4, we are addressed major gameplay issues as well as various other crashes that can occur. This improved build stability and includes a large number of bug fixes.

     

    With Patch 1.5, we will be focusing on optimizing memory for the base consoles to try and fix these crashes fully. This is the patch that will very likely address the issues you've been experiencing. We're planning to release this patch around the end of next week, however we don't have an exact date just yet.

    If you're still encountering issues, please file a ticket with our support team at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > and they'll get back to you as soon as possible. 

     

    Cheers,

    Lee

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