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Lee

Compulsion Team
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Posts posted by Lee


  1. On 4/13/2020 at 12:32 PM, burbigo1 said:

    I can't play it neither because it's not allowed in my country and I don't know why.

    ________________________________________________________

    VPN Sai Mannat AnyDesk

    Hi there,

    We're sorry to hear that you're experiencing this issue.

    We would suggest contacting our support team at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > and they'll get back to you as soon as possible.

    Cheers,

    Lee


  2. On 1/8/2020 at 6:19 PM, uniqueidiaz said:

    Hi Lee, can you please elaborate when you say procedural generation for your world line? I am also having the same issue as well except my "Build is v1.9.88987). Traversed Maidenholm so many times but it's not popping up during either day or night. I have completed almost all of the side quests for Arthur. This is the only one not showing up on my map. Thanks in advance! :)

    I've been away from the We Happy Few forums for some time now and I apologize for only seeing your question now.

    In regards to my response regarding Procedural Generation, each time you start a new game the world is created differently each time. While the creation of every world follows similar rules each time, other details will be different. For example, quests related to the story will always appear and bridge connections between islands will always be the same. However, what side-quests appear in your world, the overall street layouts and other finer details will be randomized each time. 

    The quest Moon Juice Leech is a side quest that isn't related to the main story. As a result it won't appear in every game world. If you aren't seeing it in your game then it likely wasn't spawned as part of your world's procedural generation. It may appear in another world if you were to start a new game. The chance of it spawning are random though.

     

    The following Wikipedia article gives a brief overview of Procedural Generation if you're interested in learning more about it: https://en.wikipedia.org/wiki/Procedural_generation

    I hope this helps clarify my response above.

     

    Cheers,

    Lee


  3. On 7/18/2019 at 8:41 PM, Vettevill said:

    I’m currently experiencing this same problem. Has a patch been created yet? Just want to make sure I didn’t miss it. I did try to update as the system suggests but it says I have the “latest version”. I have made more space but I’m unsure about how much I need. We shall see if that helped. 

    Hi there,

     

    v1.8.85815 was just released late last week (this will appear as 1.08 in the PS4 menus). This includes a fix to address memory issues during the Malpractice of Doctors quest.

    If you update to that version, do you still experience this crash?

     

    If the issue is still occurring after the update, please contact our support team at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > and they'll get back to you as soon as possible.

     

    Cheers,

    Lee

    • Thanks 1

  4. On 6/30/2019 at 4:30 PM, tarocise said:

    I also had this problem on PS4. So, I reloaded the game and it was still gone. I went to go see if maybe this time it was back in my inventory by seeing if I could sabotage the body, and the body was gone too.

    This game is a generally good game, I enjoy playing it, and for the most part glitches are small and easy to ignore. However, this glitch prevents the game from continuing. I'd load a save from before this, however it would take me a lot further back in the game than I'd like.

    If possible, please fix this, because unlike pc, console players can't type in commands to spawn items.

     

    Hi there,

     

    We're sorry to hear you're experiencing this issue.

    We're planning to address these issues in a future patch.

     

    In the meantime, there is a save created right before you're captured by the Butcher, when first accepting the quest. It will be listed under your save games as "Last Shelter Visited".

    This will allow you to start the the Slaughterer's Apprentice quest over without losing any other progress.

     

    I hope this helps.

     

     

    Cheers,

    Lee


  5. Hi there,

     

    I remember the issue. I believe your RAM and GPU were below the minimum system requirements for the game.

    Unfortunately we are still unable to provide support for systems which do not meet the minimum required specifications for the game. (Those specifications can be found here: https://store.steampowered.com/app/320240/We_Happy_Few/)

     

    We run compatibility testing for various hardware configurations in order to make sure the game runs on a wide array of systems, however those tests are not performed on systems which fall below our minimum requirements.

    It's possible the Lightbearer DLC will be playable on your system (as is the case for the main game) however it's also be possible you'll have the same issue that you encountered with the They Came From Below DLC. There's simply no way for us to know without testing it on your specific system, which at the time you contacted us did not meet the minimum hardware requirements.

     

    Officially we cannot support systems which do not meet the game's minimum system requirements. As a result, we will very likely not be making changes to the DLCs in order to make those playable on lower end systems. I'm sorry to have to tell you this.

     

    If you need additional support for this, you will need to contact our support team at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new >.

     

    Cheers,

    Lee


  6. Thank you.

     

    This is a known issue that can occur at Edward's house. NPCs can wander into the encounter and trigger the shutters when they walk through the doorways.

    We're planning to address this in a future patch, however we don't have details yet for when that patch will be released.

     

    In the meantime, there are a few things you can try to workaround the issue:

    • Attempt to lockpick the front door and use that entrance if the metal shutters have not been triggered.
    •  During the day, wait for NPCs to wander into or out of the house. When they use the doorway the shutters will raise. This gives you a few seconds to shove the NPC and proceed through the doorway. You may need to do the same when you need to leave the house, if the shutters come down again. In this case, you can also save and reload your game after you complete the objectives inside the house, as this will spawn you on a bench in the streets.
    • Load an older save from before the issue occurred, such as the 'Last Shelter Visited' save. Note: This will cause you to lose some progress.

     

    We realize those solutions are not ideal and we hope to patch this issue as soon as we're able.

    I hope this helps.

     

    Cheers,

    Lee


  7. Hi there,

    We're sorry to hear you're experiencing this issue.

     

    Could you answer a few questions to help us troubleshoot the issue:

    • What's your current objective in the Old Soldiers quest? 
    • If you save and reload your game, does it resolve the issue?
    • If not, could you provide a video or screenshots of your quest journal and the doors on the house which are blocking you?

     

    Cheers,

    Lee


  8. On 4/5/2019 at 7:35 PM, Ottertalez1991 said:

    PS4 player American 

    I’m having a similar problem and would love some help.  I  purchased the season pass for the DLC and am unable to even open the loading page of They Came from Below.  Received proof of purchase, unsure what I’m doing wrong?  Help?

    88F8C01E-C6B4-4905-B733-1BFB3A1C8729.MOV

    If the DLC is not showing as available for you and you already own a season pass, you should be able to access it by following these steps:

    1 - Close We Happy Few

    2 - Search for "They Came From Below" on the PS Store

    3 - If you own the DLC or the Season Pass, there should be a "Download" button on the store page

    4 - Download the DLC from the store

    5 - Once the Download completes, launch We Happy Few

    6 - Navigate to the DLC menu and you should now be able to play They Came From Below

     

    If you are still unable to access the DLC, please contact our support team at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > and they'll get back to you as soon as possible. 

     

    6 hours ago, MefistofeleOnirico said:

    I tried all the solutions proposed by email and by gearbox (update Windows and do clean GPU installation), but I still have the same problem 😭

    Perhaps it may also be useful to see what exactly happens. I recorded when I try to start the DLC. As you can see, only one music starts, but there are no voices or images ... nor are there any messages about the game crashing. I also tried to set the English language (maybe the problem is subtitles?), but nothing.

    Thank you for attaching the video.

    There are a small number of PC Steam users who are experiencing this issue and we're still looking into what may be causing this.

     

    Cheers,

    Lee

    • Like 1

  9. Hi there,

    The DLC is currently live on all platforms.

     

    If it's not showing as available for you and you already own a season pass, you should be able to access it by following these steps:

    1 - Close We Happy Few

    2 - Search for "They Came From Below" on the PS Store

    3 - If you own the DLC or the Season Pass, there should be a "Download" button on the store page

    4 - Download the DLC from the store

    5 - Once the Download completes, launch We Happy Few

    6 - Navigate to the DLC menu and you should now be able to play They Came From Below

     

    I hope this helps.

     

    Cheers,

    Lee


  10. Hi there,

    We're sorry to hear you're experiencing this issue.

     

    It's possible the Steam download may not have completed successfully which can cause the game not to launch or crash.

    How to Verify Integrity of Game Cache:

    1. Open steam

    2. Navigate to Library

    3. Right-click on We Happy few

    4. Select ‘Properties’

    5. Select ‘Local files’

    6. Select ‘Verify integrity of game cache…’

    7. Steam will verify the game's files - this process may take several minutes.

     

    If that does not fix the issue, try completely uninstalling the game and reinstalling it again.

    If you are still encountering issues please email us at support@compulsiongames.com with the following information:

     

    - PC Specifications:

    1. Press Windows + R

    2. Paste: dxdiag

    3. Press enter

    4. Select ‘Save All Information…’

    5. Attach dxdiag.txt to email

     

    - Save Data:

    1. Press Windows + R

    2. Paste: \Users\%USERNAME%\Documents\My Games

    3. Press enter

    4. Select 'We Happy Few'

    5. Right Click on 'We Happy Few' and select 'Send to' > 'Compressed (Zipped) folder'

    6. Attach We Happy Few.zip to email

     

    Cheers,

    Lee


  11. Hi there,

     

    If you proceed to the back of the Train Station again and ring the bell, does Ollie open the door for you?

    192_168.1.204_Image_0.thumb.jpg.9c3a0a5449881b6128fe618f764e6de7.jpg

    192_168.1.204_Image_1.thumb.jpg.6805d7de77293973062104360f47236c.jpg

    From here, you should be able to take 2 elevators up to the tower. One elevator is on the first floor of the train station interior and the other is on the roof.

    I hope this helps.

     

    Cheers,

    Lee


  12. Hi there,

    We're sorry to hear you're experiencing this issue and I apologize for the late reply.

     

    This is a known issue with this encounter which we're planning to address this in a future patch.

    In the meantime, loading your last save should spawn you outside of the house and allow you to progress.

     

    If you need additional support, you can contact our support team at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > and they'll get back to you as soon as possible.

     

    Cheers,

    Lee


  13. Hi there,

    We're sorry to hear you're experiencing this issue and I apologize for the late reply.

     

    Could you answer a few questions to help us troubleshoot the issue?

    - Which platform are you playing the game on (Windows Store, Steam, Xbox One, PS4)?

    - Is this occurring when speaking to the Bobby sitting at the front desk, in front of the elveator? If so, is the elevator blocked by metal shutters when you attempt to use it?

     

    On March 25th, we released v1.7 on all platforms. We'd suggest loading your save on that version to check if the issue is still occurring.

     

    Cheers,
    Lee

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