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Stephanie

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Stephanie last won the day on November 7 2018

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  1. Stephanie
    If you could take a few short videos of some of these problem areas, it would be much appreciated. We will be looking into this issue on our end.
  2. Stephanie started following [CRASH] Game crashing when loading your save file? Please read/post here!, Terrible frame rate/frame drops (Xbox one X - 4k tv), Mysterious chest help dec 2018 and and 7 others
  3. Stephanie
    Hi asapas, Could you tell me roughly what your average frame rate is? Also, roughly the lowest/highest FPS that you experience. Also, what areas do you find unplayable?
  4. Stephanie
    Hi Laurel, This quest is designed so that you can return every two days, so it is not actually possible to make the quest appear complete in your Journal. The fact that you cannot grab the item is an unrelated issue however. Are you able to see what items it is that you cannot pickup?
  5. Stephanie
    Hi again! We are currently working on a fix for this issue which should be available on the next patch. Unfortunately, there is no way to complete it at this time.
  6. Stephanie
    Hi Sambonkers, Could you tell me the name of the quest that this is happening for? Thanks!
  7. Stephanie
    Hey guys, I'm sorry that you are still encountering this issue. We are actively fixing the issue at the moment and we hope to have the fix out on the next patch.
  8. Stephanie
    Hi Essbess, I believe that you emailed us with this issue right? Did you get around this issue in the end?
  9. Stephanie
    Hi marzipan, Our next update will have a fix for this issue - I'm sorry that you have encountered it. If you would like to get around this issue in the mean time, I recommend returning to the main menu > select Load Game > selecting a save game made prior to this issue occurring. The save "Last Shelter Visited" would be a safe bet - however you might lose a bit of progress. Sorry again, - Stephanie
  10. Stephanie
    Thank you for your feedback, we are currently looking into this issue.
  11. Stephanie
    Great news! I would hold off on uninstalling for now if your crashes are no longer occurring. Also, thank you for the additional information, we will take a closer look into this issue.
  12. Stephanie
    Actually, are you in the middle of a particular quest by chance? Also, which quests do you currently have active and which island are you on? Thanks, - Stephanie
  13. Stephanie
    Thank you for the extra info, we are investigating this issue. If you would like, you could also file a ticket with our support team at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > and they may be able to provide you with some additional help. I'm really sorry again for the fact that you are encountering this issue. - Stephanie
  14. Stephanie
    Hi there, I'm sorry to hear that you are encountering this issue. Are you encountering crashes on a new game or a game that you have continued from a previous save? Also, are you using a first generation Xbox One, Xbox One S, or Xbox One X We are currently looking into this issue and any extra information would be useful. Thank you, - Stephanie
  15. Stephanie
    Hi there, I am sorry to hear that you are encountering this issue. We are currently working on a hotfix to resolve this issue, but in the meantime we do have a workaround to avoid these crashes. On the PS4 home screen, select Settings > Sound and screen > Video Output Settings > HDR > select Off I hope this helps, - Stephanie
  16. Stephanie
    Hi everyone, I am really sorry to hear that you guys are encountering this issue. We are currently working on a fix for this issue, but in the meantime we do have a workaround to help avoid these crashes. On the PS4 home screen, select Settings > Sound and screen > Video Output Settings > HDR > select Off - Stephanie
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