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Stephanie last won the day on November 7 2018
Stephanie had the most liked content!
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Mysterious chest help dec 2018
Stephanie replied to Laurel's topic in WHF Bugs and Technical Support/Feedback
Hi Laurel, This quest is designed so that you can return every two days, so it is not actually possible to make the quest appear complete in your Journal. The fact that you cannot grab the item is an unrelated issue however. Are you able to see what items it is that you cannot pickup? -
Sub terra sub rosa
Stephanie replied to Sambonkers's topic in WHF Bugs and Technical Support/Feedback
Hi again! We are currently working on a fix for this issue which should be available on the next patch. Unfortunately, there is no way to complete it at this time. -
Sub terra sub rosa
Stephanie replied to Sambonkers's topic in WHF Bugs and Technical Support/Feedback
Hi Sambonkers, Could you tell me the name of the quest that this is happening for? Thanks! -
Bribing Bobbies
Stephanie replied to Hagbard Celine's topic in WHF Bugs and Technical Support/Feedback
Hey guys, I'm sorry that you are still encountering this issue. We are actively fixing the issue at the moment and we hope to have the fix out on the next patch. -
“The Great Stink” bug
Stephanie replied to Essbess's topic in WHF Bugs and Technical Support/Feedback
Hi Essbess, I believe that you emailed us with this issue right? Did you get around this issue in the end?- 2 replies
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- we happy few
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Hi marzipan, Our next update will have a fix for this issue - I'm sorry that you have encountered it. If you would like to get around this issue in the mean time, I recommend returning to the main menu > select Load Game > selecting a save game made prior to this issue occurring. The save "Last Shelter Visited" would be a safe bet - however you might lose a bit of progress. Sorry again, - Stephanie
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Fov slider on console ?
Stephanie replied to deadlines are bad's topic in WHF Bugs and Technical Support/Feedback
Thank you for your feedback, we are currently looking into this issue. -
Excessive game crashing - Xbox One
Stephanie replied to cajun_meggle's topic in WHF Bugs and Technical Support/Feedback
Great news! I would hold off on uninstalling for now if your crashes are no longer occurring. Also, thank you for the additional information, we will take a closer look into this issue. -
Excessive game crashing - Xbox One
Stephanie replied to cajun_meggle's topic in WHF Bugs and Technical Support/Feedback
Actually, are you in the middle of a particular quest by chance? Also, which quests do you currently have active and which island are you on? Thanks, - Stephanie -
Excessive game crashing - Xbox One
Stephanie replied to cajun_meggle's topic in WHF Bugs and Technical Support/Feedback
Thank you for the extra info, we are investigating this issue. If you would like, you could also file a ticket with our support team at < https://gearboxsoftware.zendesk.com/hc/en-us/requests/new > and they may be able to provide you with some additional help. I'm really sorry again for the fact that you are encountering this issue. - Stephanie -
Excessive game crashing - Xbox One
Stephanie replied to cajun_meggle's topic in WHF Bugs and Technical Support/Feedback
Hi there, I'm sorry to hear that you are encountering this issue. Are you encountering crashes on a new game or a game that you have continued from a previous save? Also, are you using a first generation Xbox One, Xbox One S, or Xbox One X We are currently looking into this issue and any extra information would be useful. Thank you, - Stephanie -
Hi there, I am sorry to hear that you are encountering this issue. We are currently working on a hotfix to resolve this issue, but in the meantime we do have a workaround to avoid these crashes. On the PS4 home screen, select Settings > Sound and screen > Video Output Settings > HDR > select Off I hope this helps, - Stephanie
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Hi everyone, I am really sorry to hear that you guys are encountering this issue. We are currently working on a fix for this issue, but in the meantime we do have a workaround to help avoid these crashes. On the PS4 home screen, select Settings > Sound and screen > Video Output Settings > HDR > select Off - Stephanie