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Naila

Compulsion Team
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Naila last won the day on August 19

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  1. Hello, If you have a GOG code it must mean that you chose that platform in the survey sent a few years ago. Unfortunately once the codes were sent there is now way to swap them.
  2. Hello, I would suggest contacting Microsoft customer support to help you with this. They will be more suited to guide you.
  3. Hello! Long story short, they are coming soon! The soundtrack is done and will be distributed soon via codes on Backerkit and the art book was just completed, it will follow as soon as we have the digital version ready.
  4. We Happy Few 1.3 - Hotfix Platform specific versions: Windows: 1.3.70168 PS4: 1.3.70168 Xbox: 1.3.70173 Patch Summary The first post-launch binary patch for We Happy Few addresses progression blockers, limited performance issues and crashes. A larger content update will be available soon, addressing performance optimization and other issues. This hotfix is available now on the “patchpreview” beta branch on Steam for those who want to try it early, and will be pushed out to everyone once our internal QA has signed off on it (tomorrow, if all goes well). Pending their approval, it will be submitted to console certification early next week. All Platforms • Sometimes, the “Rise” prompt was not shown when your character respawns sitting on a bench. Now it will be. • In rare cases, the keys required to complete the I Sing Body Electric and Ex Cathedra encounters would not spawn. This occurred when the player was spawned too close to the NPC when loading a saved game in a very specific situation. This issue is resolved for all new players, and players with saves currently experiencing this issue have been given the keys to continue their progression. • Using a bobby whistle in a crowd of Wastrels will no longer freeze the game. • Fix crash in physics simulation. • Fix crash on exit (crash when quitting the game). • Fix crash in media framework (returning to the main menu very quickly after saving). • Fix crash when applying some status effects. • Fix memory leak in status effects. May result in minor performance improvement by reducing HUD performance impact over time. • To help with debugging rare world generation issues, the player’s world seed has been added to the pause menu next to the build number. • Version number increased to 1.3. PS4 only • We have added a guard to prevent the PS4 from saving the game while it is low on memory to prevent the system from classifying these saves as corrupted. This issue can still occur with other crashes, but the number of corrupted saves should be substantially reduced. • Unfortunately this issue is due to the PS4 automatically flagging “crashing while saving” as data corruption, regardless of actual corruption. As a result, we are unable to restore “corrupted” saves. We apologise to all players who lost progression as a result. PC only • Changing anti-aliasing options had no noticeable effect. These options are now correctly wired into the graphics settings.
  5. This thread addresses issues with the game not installing, not launching, crashing, freezing and poor performance (low FPS, low graphics quality, input lag). We apologize if you are experiencing any of these issues, we hope that this FAQ can provide you with some help. IF YOU EXPERIENCE CRASHES ON PC: First, we suggest updating your graphics card drivers. We recommend manually uninstalling your drivers and reinstalling them from scratch as sometimes drivers do not install properly over existing installations. The most recent drivers can be found here: Nvidia http://www.nvidia.com/Download/index.aspx AMD http://support.amd.com/en-us/download Verify Integrity of Game Cache (Steam): The Steam download may not have completed successfully which can cause the game not to launch or crash. How to Verify Integrity of Game Cache: 1. Open steam 2. Navigate to Library 3. Right-click on We Happy few 4. Select ‘Properties’ 5. Select ‘Local files’ 6. Select ‘Verify integrity of game cache…’ 7. Steam will verify the game's files - this process may take several minutes. If you are still encountering issues please send us a ticket at https://gearboxsoftware.zendesk.com/hc/en-us/requests/newwith the following information: - PC Specifications: 1. Press Windows + R 2. Paste: dxdiag 3. Press enter 4. Select ‘Save All Information…’ 5. Attach dxdiag.txt to email - Save Data: 1. Press Windows + R 2. Paste: \Users\%USERNAME%\Documents\My Games 3. Press enter 4. Select 'We Happy Few' 5. Right Click on 'We Happy Few' and select 'Send to' > 'Compressed (Zipped) folder' 6. Attach We Happy Few.zip to email ======================================================================= IF INPUT OR OTHER STRANGE CONFIGURATION ISSUES ARE OCCURRING ON PC: It's possible old configuration data is causing this issue. Could you try the following (Note: this will reset your game options to default): 1 - From your Windows desktop, press the Windows key + R together. 2 - Type in \Users\%USERNAME%\Documents\My Games\We Happy Few 3 - Delete the 'Config' folder 4 - Launch the game This will clear your configuration files which might be causing incompatibility issues between versions. ======================================================================= IF THE GAME DOES NOT APPEAR TO LAUNCH WHEN RUNNING IT: 1 - From your Windows desktop, press the Windows key + R together. 2 - Type in \Users\%USERNAME%\Documents\My Games\We Happy Few\Config\WindowsNoEditor\GameUserSettings.ini 3 - Change the following settings relating to fullscreen to 2: LastConfirmedFullscreenMode=2 PreferredFullscreenMode=2 FullscreenMode=2 If any of these lines do not exist in the file, add them. 4 - Save the .ini file and close it 5 - Run the game 6 - Once in-game, goto Options > Graphics and choose your desired fullscreen options ======================================================================= IF THE GAME IS AUTO-DETECTING THE WRONG RESOLUTION OR THE CURSOR IS MISALIGNED: 1 - From your Windows desktop, press the Windows key + R together. 2 - Type in \Users\%USERNAME%\Documents\My Games\We Happy Few\Config\WindowsNoEditor 3 - Open: GameUserSettings.ini 4 - Change the following strings to the desired resolution: LastUserConfirmedResolutionSizeX=1280 LastUserConfirmedResolutionSizeY=720 This will change the resolution of the screen that the game auto-detects. 5 - Once the values are changed, save the file and close it 6 - Right-click the file and check "Read Only": this will prevent the game resetting the changes you've put in the file once you run the game. Doing so you should be able to play the game with that new resolution while also fixing the cursor positioning. ======================================================================= IF SAVE DATA IS BEING DELETED OR NOT BEING CREATED: It's possible anti-virus or other programs running on your computer may be blocking the game from saving. If you have a third-party anti-virus program, could you try disabling it or adding We Happy Few to it's exceptions list? If that doesn't work, we'd suggest reviewing what programs running in the background may be causing this. We've had similar reports in the past and it was usually a third-party application such as Comodo Internet Security or other similar programs. Another thing you could try is running the game as Administrator. If that doesn't work, please try the following: 1 - From your Windows desktop, press the Windows key + R together. 2 - Type in \Users\%USERNAME%\Documents\My Games and press Enter 3 - Right-click the folder called 'We Happy Few' 4 - Goto Properties > Security tab > Edit (change permissions) 5 - For your user account, un-check 'Deny' on everything This should ensure the game has read/write access to the save folder. ======================================================================= IF HDR IS BEING ENABLED WHEN IT SHOULD NOT BE ON PC: 1 - From your Windows desktop, press the Windows key + R together. 2 - Type in \Users\%USERNAME%\Documents\My Games\We Happy Few\Config\WindowsNoEditor\GameUserSettings.ini and press Ok. 3 - Inside that file, there should be a setting for "bUseHDRDisplayOutput". If it is set to true, switch it to false (i.e. bUseHDRDisplayOutput=False). 4 - Save the file and launch the game ======================================================================= IF YOU ARE STUCK IN THE BUTCHER’S BASEMENT AND CAN’T USE THE LADDER: If for some reason you can't use the ladder or the butcher isn't spawning, try the following: 1 - Goto Options > Developer Cheats > Ghost Mode ON 2 - Fly back up into the house 3 - Disable ghost mode 4 - Climb back down and put one item in the locker 5 - Take the item back out and run to the hiding spot 6 - Sneak past the Butcher and take the ladder back up ======================================================================= IF YOU HAVE LOW FPS AND CAN SEND US PERFORMANCE INFORMATION: Could you try the steps listed below to log some performance information? This will give us a better idea of what's happening: 1 - Load your game and press ~ to open the console (this button is usually found beneath the Esc key) 2 - Type: stat dumpframe and press Enter 3 - Type: profilegpu and press Enter 4 - Type: stat dumphitches and press Enter 5 - Play the game long enough to experience the lag you described 6 - Type: flushlog and press Enter 7 - Quit the game 8 - From your Windows desktop, press the Windows key + R together. This will bring up the “Run” dialog. Type in \Users\%USERNAME%\Documents\My Games and press Ok. 9 - This will bring up a File Explorer window showing the directory where the game stores its local data. You should see a folder called 'We Happy Few'. 10 - Right-click on the 'We Happy Few' folder, select Send to and then Compressed (zipped) folder. 11 - This will create a zip file called 'We Happy Few'. On your system it may be called 'We Happy Few.zip' depending upon your settings. If you can’t tell the two apart, look at the “Type” column and note the zipper on the icon of the compressed folder. 12 - Send the compressed zip to: support@compulsiongames.com ======================================================================= IF YOU ARE EXPERIENCING GREEN FLICKERING ON SCREEN: This issue is caused by the Windows 10 Creator's Update interfacing badly with Nvidia's drivers, and occurs across all Unreal Engine 4 games. To solve this, you can either: - Change the resolution inside your game, or - Right click on your desktop -> Nvidia control panel -> set default colours as "Nvidia settings" rather than "Windows settings". This option will solve the problem across all UE4 games, and here is a video tutorial showing you how: YouTube™ Video: Pubg & Fortnite green flickering lines fix! (no driver rollback) Views: 50,853 fix green flickering lines on pubg and Fortnite ======================================================================= IF THE JOLLY BROLLY ISN'T IN YOUR PNEUMATIC STASH You'll need to contact Microsoft/Sony/Steam support. If none of this works, submit a ticket here and our support team will get back to you as soon as possible: https://gearboxsoftware.zendesk.com/hc/en-us/requests/new ======================================================================= IF YOUR ISSUE ISN'T ADRESSED HERE Submit a ticket here and our support team will get back to you as soon as possible: https://gearboxsoftware.zendesk.com/hc/en-us/requests/new A hotfix is coming very soon and a bigger one will follow soon after. We appreciate your patience.
  6. Hello, Valve is currently approving the soundtrack on Steam, it should be available within a few days.
  7. Hi, We are working on patches for all consoles and PC. Never implied nor said we wouldn't support a specific platform. The game was created before Microsoft even entered the picture. We love games and creating them, we don't believe in any console wars. Thanks ❤️
  8. Hello, Can you look in your purchased history? If the game isn't there I would suggest calling Microsoft support so they can verify you bought the game and hopefully reinstated it. Can you also submit a ticket here? We will do what we can to resolve it https://gearboxsoftware.zendesk.com/hc/en-us/requests/new Cheers,
  9. Naila

    Xbox One Final Version: Disappointed

    Hey, Sorry you experienced those bugs. We are aware of them and are working on a patch right now.
  10. Naila

    Loving the game but...

    Hey all, Yes we are aware of those on the consoles, we are working on a performance patch right now. No ETA on when it will drop yet.
  11. Naila

    Missing Jolly brolly

    Hello, The Jolly Brolly is coming very soon! It will be delivered in a system message to all Game Preview owners.
  12. Naila

    Xbox update

    Hello, It seems like the Jolly Brolly is coming very soon! It will be delivered in a system message to all Game Preview owners.
  13. Naila

    Disk early

    That seems correct, you need the day 1 patch which should be there at any moment now
  14. Hi everyone, We’re thrilled to share the first details about We Happy Few‘s post-launch content! These will not be available at launch but we wanted to give you a little taste of what's coming. Sandbox Mode This free update will add an infinite mode, set in a world that you can customize as you wish (larger, smaller, more dangerous, less food, more Wellies, etc). You will be able to customize some of the rules of the game, including choosing to play as a Wellie (Wellie Mode!). This mode will bring back the systemic, sandbox world showcased in the early days of We Happy Few. Also in the works is the We Happy Few Season Pass! Included in the We Happy Few Deluxe Edition, the Season Pass includes three different stories set in Wellington Wells: Roger & James in: They Came From Below! Precocious Roger and Impetuous James set off in search of adventure and love, only to uncover bizarre technology and a terrifying new threat. All is not as it seems. Or is it exactly as it seems? Lightbearer Heartthrob, artist, and personal trainwreck, Nick Lightbearer is Wellington Wells’ most celebrated rock star—but what truly makes him tick? Tune in to Uncle Jack’s late show to find out. We All Fall Down Much like any well-worn happy mask, all societies develop cracks in their veneer. But that doesn’t mean you should go digging up dirt from the past. Right? *pops a Joy pill* Right! The Season Pass is currently only available as part of We Happy Few Deluxe Edition, but will be available for purchase separately upon launch. Compulsion Games
  15. Hey everyone! PC players may have noted that pre-orders are not currently available across all digital storefronts. To remedy that, we've worked with our partners at Steam and GOG.com to offer the pre-order bonus and discount for the entire weekend following the launch on August 10. The 15% discount and Jolly Brolly weapon will be available from launch until 11:59pm PT/2:59am ET on Sunday, August 12th. We Happy Few launches August 10th, if you don't want to miss the bonus window you can add the game to your wishlist on Steam! Compulsion Games
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