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  2. Hi there, We're sorry to hear you're experiencing this issue. Does it crash each time you reload the save or just most of the time? We're currently working on a hotfix to address performance, stability and other major issues; such as this. If you decide to start a new game in the meantime, we would suggest starting your new game in a different playthrough slot so you can return to your original game after the hotfix is released. Cheers, Lee
  3. Hi there, Thanks for the feedback. We're currently working on a hotfix to address performance, stability and other major issues. We'll also be fixing other issues like the ones mentioned above in a future patch. Cheers, Lee
  4. Hi there, We're sorry to hear you're experiencing this issue. This is a known bug which has been encountered by some users. We're currently working on a hotfix to address performance, stability and other major issues; such as this one. The fix for the missing key should work retroactively if you don't delete your save file. If you decide to start a new game in the meantime, we would suggest starting your new game in a different playthrough slot so you can return to your original game after the hotfix is released. Cheers, Lee
  5. Title says it all, I just entered Lud's Holm. I met Dr.Faraday and received the quest to find a bucketful of molitene. I decided then I should scavenger the first part of the island and I found a water pump. Everytime I get near it, the game just freezes forever.
  6. Hi j1ack, We're sorry to hear you're experiencing these issues. If you try turning down your graphics settings when harvesting the Motilene, does that help you bypass the issue? Once you've harvested it and saved your game you should be able to turn up your graphics settings again. We're currently working on a hotfix to address performance, stability and other major issues. Cheers, Lee
  7. As I said before, it’s still impossible to pick up, I know the jump up and crouch work around except it doesn’t work anymore. Now I booted up the game again after getting home from work and the package is no where on the map just the drop off point. So I don’t even know where to go for the package now.
  8. I'm currently working on sucking up the motilene spill for Dr. Faraday, but everytime I go into the house and attempt to clean up the spill using the extractor, my whole system crashes. It has happened four times now, one in the middle of the extraction animation, one immediately afterwards, and two when I was just looking at the spill. My system is on and running but gives no monitor output, and I am forced to do a hard shutdown with the power button. I've tried restarting the game and my system, and updating my graphics drivers, but none of this has helped. This is very frustrating because I cannot continue with the main storyline. Is this a problem anyone else has had with WHF? Or is this a problem with my system? It meets all the recommended requirements...
  9. Hi there, We're sorry to hear you're experiencing this issue. This is a known bug with the door. It states that it is LOCKED when it should instead be tagged as JAMMED or BLOCKED. The user's suggestion above should help you complete the quest. We're currently working on a hotfix to address performance, stability and other major issues. We'll also be fixing other issues like the one mentioned above in a future patch. Cheers, Lee
  10. We're contacting Gearbox Support directly to make sure these requests are being looked into. If you've already submitted a ticket, you should be hearing back soon. Cheers, Lee
  11. Hi there, Are you still encountering issues triggering or completing the quest 'The English Vice'? As the user posted just above, it should trigger after finding Faraday's location and exiting the Bobby HQ. Cheers, Lee
  12. Hi there, Thanks for reporting this. We're currently working on a hotfix to address performance, stability and other major issues. We'll also be addressing issues such as the one mentioned above in a future patch. Cheers, Lee
  13. Hi there, We're currently working on a hotfix to address performance, stability and other major issues such as this one. The fix for the missing key should work retroactively if you don't delete your save file. If you decide to start a new game in the meantime, we would suggest starting your new game in a different playthrough slot so you can return to your original game after the hotfix is released. I hope this helps. Cheers, Lee
  14. Today
  15. If the issue is the missing key on the worker body in the alleyway, this is a known issue that has occurred for some users. We're currently working on a hotfix to address performance, stability and other major issues such as this one. Cheers, Lee
  16. Hi Jesse, We're sorry to hear you're experiencing these issues. We're currently working on a hotfix to address performance, stability and other major issues such as these. Cheers, Lee
  17. In regards to the missing Jolly Brolly, Gearbox Support will be able to help you out with this: https://gearboxsoftware.zendesk.com/hc/en-us/requests/new We're currently working on a hotfix to address performance, stability and other major issues. Cheers, Lee
  18. Thanks for the information. Have you already collected the keycard from the Reform Club which allows you to cross that bridge? That quest would have been called 'The English Vice'. If possible, could you post screenshots or a video of your quest journal and what you're seeing when you talk to the Bobby at the bridge? Cheers, Lee
  19. Hi there, We're sorry to hear you're experiencing these issues. We've reported them in our bug database. In the Still of the Night not completing has been reported in a few other threads as well as some of the shelter quests which don't complete in a similar way. We're currently working on a hotfix to address performance, stability and other major issues. Cheers, Lee
  20. I dont even know where to begin. pop-ins every 5 steps. texture breaks. quests are super buggy. it crashes all the time. frame rate is insulting. NPCs disappear when interacted with. they arent visually rendered properly. its really unplayable. physics are awful. screen tears left and right. this cost me 60? damn
  21. Sadly the last save file I have is towards the beginning of act 1.
  22. He is most likely talking about the key needed for the hatch in the alley. There is simply no key in any of the bodies. Multiple people have the same issue.
  23. Do you have any previous save files to load, such as the last shelter visited save files that generate? You should be able to backtrack that way and hopefully work around this bug. -Pierre
  24. Guest

    Game Should Not Have Released

    I wouldn’t go so far as to say the game was released to soon… It seems it does have a few more than the typical release glitches though. Constant crashing, very poor frame rates, constant reloading in the middle of scenes, glitches in the scenery where you get stuff done nothing, buged quests… I’ve experienced all of these! A forthcoming patch is good news… But it would be better sooner rather than later.
  25. I attempted to but it wouldn’t let me there is apparently no ladder to exit.
  26. Thanks, we will enter this as a bug and try to get to the bottom of this. In regards to your save file, since you are playing on a console as opposed to a PC, we cannot recover your save file from prior to entering. Have you tried exiting the way you re-entered yet? -Pierre
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